FAQ
Questions, answered
What exactly happens when a patient calls?
The assistant answers, asks what the patient needs, offers real openings from your calendar, and books, reschedules, or cancels the visit. Everything appears in your app instantly, marked as handled by your assistant.
What if the assistant can't help with something?
It can transfer the call to you or take the caller's details so you can ring back. You decide the rules.
Can I pause bookings when I'm away?
Yes. One tap in the mobile app pauses new phone bookings until you switch them back on.
Is my patients' data safe?
Yes. Your data is stored on infrastructure in the EU and handled in line with GDPR.